Customer Service Specialist — Growth, Training & Benefits

Orkin; Dayton, Northern (OH, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Full medical, dental, vision benefits

401(k) match

Paid vacation & holidays

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist in Dayton, OH to provide top‑notch support to customers and ensure satisfaction. You will handle inquiries, schedule service visits, and optimize routes for efficiency while maintaining data accuracy and strong privacy controls.

You’ll join a company with a 125+ year legacy in pest control, offering growth potential, a comprehensive benefits package, and ongoing training to help you build a lasting career in a recession‑resistant industry.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training provided.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance and recommend alternative routes.
• Use listening and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate customer information including call details, dispositions, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguards customer’s privacy and other proprietary information

Skills

Customer Service

Communication

Time Management

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Dayton, OH to provide top‑notch support to customers and ensure satisfaction. You will handle inquiries, schedule service visits, and optimize routes for efficiency while maintaining data accuracy and strong privacy controls.

You’ll join a company with a 125+ year legacy in pest control, offering growth potential, a comprehensive benefits package, and ongoing training to help you build a lasting career in a recession‑resistant industry.