Customer Experience & Scheduling Specialist

Rollins, Inc.; Miami (FL); On-site; USD 51,577,000 - 71,635,000; Full time

Benefits offered by this job

Competitive earnings

$18 to $25 per hour

Medical coverage

Dental coverage

Vision coverage

401(k) plan with company match

Paid vacation

Holidays and sick leave

Tuition reimbursement

Employee discounts

Training program

Job summary

Orkin is seeking a Customer Service Specialist in the Miami area to deliver best-in-class service to residential and commercial customers. You will field calls, schedule visits, and coordinate routes with a service-minded team.

No industry experience required; Orkin provides award-winning training. The role offers competitive pay and a comprehensive benefits package including medical, dental, vision, 401(k), vacation, and tuition assistance.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and propose alternative routes.
• Identify customer concerns and evaluate their needs.
• Maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguards customer privacy and proprietary information.

Skills

Customer service

Communication skills

Microsoft Office

Basic computer skills

Attention to detail

Time management

Education

High School Diploma

Tools

Windows OS

Job description

Orkin is seeking a Customer Service Specialist in the Miami area to deliver best-in-class service to residential and commercial customers. You will field calls, schedule visits, and coordinate routes with a service-minded team.

No industry experience required; Orkin provides award-winning training. The role offers competitive pay and a comprehensive benefits package including medical, dental, vision, 401(k), vacation, and tuition assistance.