Customer Service Specialist: Grow in Financial Solutions

Tower Loan; Marion (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Benefits

401(k) Match

Paid Time Off

Paid Holidays

Annual Raises

Bonuses

Monthly Incentives

Employee Referrals

Charitable Campaigns

Job summary

Tower Loan is seeking a motivated Customer Service Representative (CSR) for on-site employment in Illinois. As a CSR, you’ll deliver exceptional service, build relationships, and help customers find the right financial solutions; a long‑term career path is supported through training and advancement opportunities.

This full-time role offers competitive pay, performance incentives, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and reliable vehicle required.
• Cash handling, sales, or customer service experience preferred.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities, including checking branch mail, filing, and purchasing supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a motivated Customer Service Representative (CSR) for on-site employment in Illinois. As a CSR, you’ll deliver exceptional service, build relationships, and help customers find the right financial solutions; a long‑term career path is supported through training and advancement opportunities.

This full-time role offers competitive pay, performance incentives, and a comprehensive benefits package.