Customer Service & Loan Solutions Specialist

Tower Loan; Bloomington (IL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

Up to 3% 401(k) Match

Paid Time Off

Job summary

Tower Loan is seeking a Customer Service Representative in Bloomington, IL to deliver exceptional customer service and build lasting relationships. You will process payments, promote financial solutions, and support loan production from a busy on-site branch.

The role offers a 8:30 AM–5:30 PM schedule Monday–Friday (with potential extended hours) and a comprehensive benefits package including health, 401(k) match, PTO, holidays, and performance incentives.

Qualifications

• High School Diploma or GED.
• Must have a valid driver's license and reliable vehicle.
• Preferred Cash Handling, Sales, or Customer Service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.

Skills

Customer service

Cash handling

Sales

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

Tower Loan is seeking a Customer Service Representative in Bloomington, IL to deliver exceptional customer service and build lasting relationships. You will process payments, promote financial solutions, and support loan production from a busy on-site branch.

The role offers a 8:30 AM–5:30 PM schedule Monday–Friday (with potential extended hours) and a comprehensive benefits package including health, 401(k) match, PTO, holidays, and performance incentives.