Customer Service Specialist - Growth, Incentives & Training

Tower Loan; Fairview Heights (IL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health and Well-Being Options

401(k) Match

Paid Time Off

Job summary

Tower Loan is seeking a Customer Service Representative in Fairview Heights, IL. This full-time on-site role focuses on delivering exceptional service, processing payments, and promoting financial solutions to customers in a fast-paced environment.

You will handle cash, manage customer relationships, and support loan products while upholding accuracy in deposits and branch operations. Training is provided, with growth opportunities within the company.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and reliable vehicle required.
• Preferred experience in cash handling, sales, or customer service.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities, like checking branch mail and purchasing supplies.
• Process loan applications and collect payments due; perform other duties as assigned.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative in Fairview Heights, IL. This full-time on-site role focuses on delivering exceptional service, processing payments, and promoting financial solutions to customers in a fast-paced environment.

You will handle cash, manage customer relationships, and support loan products while upholding accuracy in deposits and branch operations. Training is provided, with growth opportunities within the company.