Customer Care & Financial Solutions Specialist - Growth

Tower Loan of Mississippi, LLC; Springfield (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health and Well-Being Options

401(k) Match

Paid Time Off

Paid Holidays

Annual Raises and Bonuses

Monthly Incentive Bonuses

Employee Referral Bonuses

Job summary

Tower Loan is seeking a Customer Service Representative to join our on-site team in Illinois. You will build relationships, promote financial solutions, process payments, and help customers secure the right loan products.

The role offers full-time hours, competitive pay, incentives, and comprehensive benefits. We value reliability and customer focus; a high school diploma or GED and a valid driver's license are required, with preferred cash handling or sales experience.

Qualifications

• High School Diploma or GED.
• Must have a valid driver’s license and reliable vehicle.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Sales

Relationship building

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to join our on-site team in Illinois. You will build relationships, promote financial solutions, process payments, and help customers secure the right loan products.

The role offers full-time hours, competitive pay, incentives, and comprehensive benefits. We value reliability and customer focus; a high school diploma or GED and a valid driver's license are required, with preferred cash handling or sales experience.