Customer Service & Loan Solutions Specialist

Tower Loan of Mississippi, LLC; Marion (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) Match

Paid Time Off

Performance Bonuses

Job summary

Tower Loan is seeking a Customer Service Representative to deliver exceptional service, process payments, and promote financial solutions at our on-site Illinois location. This role focuses on building lasting relationships with customers and contributing to loan production.

The ideal candidate has a High School diploma or GED, a valid driver’s license, and reliable transportation. The position offers competitive pay, incentives, and comprehensive benefits in a fast-paced, people-focused

Qualifications

• High school diploma or GED required.
• Must have a valid driver’s license and a reliable vehicle.
• On-site location with a Mon–Fri 8:30 AM–5:30 PM schedule; some Saturdays may be required.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities: mail, filing, supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to deliver exceptional service, process payments, and promote financial solutions at our on-site Illinois location. This role focuses on building lasting relationships with customers and contributing to loan production.

The ideal candidate has a High School diploma or GED, a valid driver’s license, and reliable transportation. The position offers competitive pay, incentives, and comprehensive benefits in a fast-paced, people-focused