Customer Service & Loan Solutions Specialist

Tower Loan of Mississippi, LLC; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Dental

401(k) match

Paid time off

Annual raises & bonuses

Job summary

Tower Loan is seeking a dedicated Customer Service Representative (CSR) to join our on-site team. You will be the face of our customer experience, helping clients with payments, account inquiries, and loan options. This role emphasizes strong relationships, accurate cash handling, and adherence to company policies.

We offer competitive pay, incentives, and comprehensive benefits. The ideal candidate will thrive in a fast-paced, customer-centric environment and be capable of assisting customers

Qualifications

• Experience in customer service or retail environments.
• Ability to handle cash and maintain accurate records.
• Strong communication and relationship-building skills.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative tasks such as checking branch mail, filing, and purchasing supplies.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is seeking a dedicated Customer Service Representative (CSR) to join our on-site team. You will be the face of our customer experience, helping clients with payments, account inquiries, and loan options. This role emphasizes strong relationships, accurate cash handling, and adherence to company policies.

We offer competitive pay, incentives, and comprehensive benefits. The ideal candidate will thrive in a fast-paced, customer-centric environment and be capable of assisting customers