Customer Service & Loan Solutions Specialist

Tower Loan; Missouri City (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Annual raises

Monthly incentives

Charitable campaigns

Job summary

Tower Loan is seeking a Customer Service Representative (CSR) to be at the heart of our branch. You will deliver exceptional service, build relationships with customers, and promote financial solutions that fit their needs.

This is a full-time on-site role with opportunities to grow into leadership positions. You will handle payments, balance cash drawers, support office duties, and contribute to a friendly, high-performing team.

Qualifications

• High School Diploma or GED required.
• Valid driver's license and reliable vehicle required.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Balance cash drawers and prepare deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative (CSR) to be at the heart of our branch. You will deliver exceptional service, build relationships with customers, and promote financial solutions that fit their needs.

This is a full-time on-site role with opportunities to grow into leadership positions. You will handle payments, balance cash drawers, support office duties, and contribute to a friendly, high-performing team.