Customer Service Specialist Full Time

Sherwin Williams; Fredericksburg (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist at Store #727794 in Fredericksburg, TX. You will help customers with product inquiries and purchases, aiming to meet sales goals while delivering excellent service.

The role requires handling transactions, addressing questions, and maintaining product quality and store presentation. Training and opportunities for growth are available in a fast-paced retail environment.

Qualifications

• Experience delivering friendly, accurate service to customers.
• Ability to upsell or recommend products to meet customer needs.
• Excellent communication and problem solving to resolve concerns.

Responsibilities

• Assist customers and wholesale/retail clients at the store.
• Answer questions about Sherwin-Williams products and recommend solutions.
• Promptly resolve customer concerns and maintain store standards.

Skills

Customer service

Retail sales

Cash handling

Communication

Tools

POS system

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #727794, located at:1455 E Main St,Fredericksburg, TX 78624-5321