Customer Service Specialist

Sherwin Williams; Charleston (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

Sherwin Williams in Charleston, SC is hiring a Customer Service Specialist. This role involves working closely with both wholesale and retail customers to understand their needs, address inquiries about products, and recommend appropriate solutions.

Customer Service Specialists will ensure customer satisfaction while meeting store sales goals. The position is full-time and located at Store #728, with responsibilities of maintaining product quality and visual standards.

Qualifications

• Excellent customer service skills.
• Ability to resolve customer concerns promptly.
• Familiarity with retail sales processes.

Responsibilities

• Assist customers in identifying their needs and provide product recommendations.
• Maintain high product quality and store visual standards.
• Achieve store sales goals and ensure customer satisfaction.

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #728, located at: 472 Meeting Street, Charleston, SC 29403. This is a Full-Time position.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.