Bilingual Customer Service Specialist (Spanish)

Sherwin Williams; Sugar Hill (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking Customer Service Specialists to work with wholesale and retail customers in Sugar Hill, GA. You will determine customer needs, answer questions about products, and recommend solutions to achieve high satisfaction and support store sales goals.

You will also stay informed about product features and maintain the store's visual and quality standards while delivering prompt, professional service to every customer.

Responsibilities

• Assist customers by determining needs and answering questions about Sherwin-Williams products
• Recommend the right solutions and ensure high levels of customer satisfaction
• Resolve customer concerns promptly and maintain product quality and store standards
• Support store sales goals through excellent service and product knowledge

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.