Customer Service Specialist

Sherwin-Williams Co.; Lancaster (Lancaster County); On-site; USD 34,000 - 46,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist for our Lancaster, PA area store. You will work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions to drive sales and satisfaction.

You will promptly resolve customer concerns, stay up-to-date with product features, maintain high store visual standards, and aim to deliver excellent service while meeting the store's sales goals.

Responsibilities

• Determine customer needs and recommend the right Sherwin-Williams products.
• Answer questions about products and solutions to drive sales and satisfaction.
• Promptly resolve customer concerns and ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain store quality and visual standards.
• Deliver excellent customer service while meeting the store's sales goals.

Job description

Overview

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Location

Store #703724, 1305A Manheim Pike, Lancaster, PA 17601.

Background and Compliance

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.