Retail Customer Service Specialist

Sherwin-Williams; Forest Lake (MN); On-site; USD 35,305 - 43,150; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist for Store #3261 in Forest Lake, MN. This full-time role focuses on assisting customers with their product needs, ensuring satisfaction, and meeting sales goals.

The ideal candidate will work closely with both retail and wholesale clients, resolve concerns, and maintain high store standards. Starting pay is $18.85/hr or based on experience, with responsibilities including managing customer queries in a busy retail context.

Qualifications

• Ability to understand customer needs and provide appropriate solutions.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist customers in selecting products and resolving issues.
• Maintain store standards and ensure customer satisfaction.

Job description

The individual selected for this role will be expected to work at Store #3261, located at: 608 West Broadway Ave., Forest Lake, MN 55025

This is a Full-Time job

Starting Pay: $18.85/hr or based on relevant experience

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.