Bilingual Customer Service Specialist (Spanish)

Sherwin Williams; Williamsburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Williamsburg, VA is seeking a Customer Service Specialist to assist wholesale and retail customers, identify needs, answer product questions, and recommend solutions. You will help resolve concerns promptly while maintaining high store standards and supporting sales goals.

This role is based at Store #703303, 6520 Richmond Rd, Williamsburg, VA 23188, and involves direct customer interaction, cash handling, and teamwork.

Responsibilities

• Contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.
• The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Job description

Overview

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Location

The individual selected for this role will be expected to work at Store #703303, located at: 6520 Richmond Rd Williamsburg VA 23188

Responsibilities

• Contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.
• The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.