Customer Service Specialist

Sherwin Williams; Rockport (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support our Rockport retail store operations. The role involves assisting both wholesale and retail customers, identifying needs, and recommending the right paint and coating solutions.

You will work to resolve concerns promptly and ensure high client satisfaction while helping the store meet its sales goals. The position emphasizes staying current with product features and maintaining the store's visual standards.

Responsibilities

• Assist wholesale and retail customers to determine their needs and recommend product solutions.
• Promptly resolve customer concerns to ensure maximum satisfaction and repeat business.
• Stay up-to-date with Sherwin-Williams product features and maintain high store quality and visual standards.

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #7355, located at: 1314 Highway 35 N,Rockport, TX 78382-3313