Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams Co.; Grand Rapids (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

Sherwin-Williams is seeking Customer Service Specialists in Grand Rapids, Minnesota. The role involves closely working with customers to address their needs and provide solutions. You will resolve concerns and ensure satisfaction while meeting sales objectives.

Responsibilities include maintaining product standards, handling cash, and potentially working with minors. A review of criminal history may be conducted to protect the safety and security of everyone involved.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Resolve customer concerns and ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain store standards.

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.