Customer Service Specialist

Sherwin-Williams; Wexford (Allegheny County); On-site; USD 29,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist for Store #701880 at 11016 Perry Highway, Wexford, PA. You will work with wholesale and retail customers to determine their needs and recommend the right solutions.

You will stay current on product features, promptly resolve customer concerns, and help maintain the store's high quality and visual standards while striving to meet sales goals and deliver excellent service.

Responsibilities

• Determine customer needs and recommend the right Sherwin-Weilliams solutions.
• Answer questions about products and maintain up-to-date product knowledge.
• Resolve customer concerns promptly and ensure maximum client satisfaction.
• Maintain high quality and visual standards of products and the store.
• Commit to excellent customer service while meeting the store's sales goals.

Skills

Customer service

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #701880, located at: 11016 Perry Highway, Wexford, PA