Bilingual Customer Service Specialist (Spanish)

Sherwin Williams; Mechanicsburg (Cumberland County); On-site; USD 30,000 - 40,000; Full time

Job summary

Sherwin Williams in Mechanicsburg is hiring a Customer Service Specialist to work closely with customers, addressing their needs and questions regarding products. The role also requires the individual to resolve customer concerns and maintain high standards of service and product quality.

The selected candidate will work at Store #3789 and must ensure maximum client satisfaction while meeting sales goals. Responsibilities include managing customer interactions and adhering to company protocols for safety and security.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Resolve customer concerns for maximum client satisfaction.

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #3789, located at: 6560 Carlisle Pike Mechanicsburg, PA 17050

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.