Customer Service Specialist

Sherwin Williams; Hamilton Township (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Sherwin-Williams in Hamilton Township, NJ is seeking a Customer Service Specialist to help wholesale and retail customers choose the right products and resolve issues. You will process transactions, maintain store presentation, and contribute to achieving sales goals while delivering friendly service.

Ideal candidates have a customer-focused mindset, strong communication skills, and the ability to work in a busy retail environment with accuracy and reliability.

Qualifications

• Customer-facing role with strong service orientation.
• Ability to upsell and meet sales goals.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist customers in selecting products and answering questions.
• Process transactions accurately at the register.
• Maintain store cleanliness and visual standards.
• Resolve customer concerns promptly and professionally.

Skills

Customer service

Cash handling

Sales skills

Product knowledge

Education

High school diploma or equivalent

Tools

POS system

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #5066, located at: 541 Rte. 33 Hamilton Sq. NJ 08619