Customer Service Specialist: Front Desk & Sales Support

Ashley Furniture Industries; Naperville (IL); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Health insurance

Employee discount

401K

Paid time off

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative in Naperville, IL. This role is essential for delivering exceptional customer service as the first point of contact for all customers, assisting with various office functions and ensuring a positive customer experience. Candidates should have at least a high school diploma, be legally authorized to work in the US, and possess customer service or administrative experience.

The position offers an hourly wage of $16-$19, along with comprehensive benefits including health, dental, and vision insurance, as well as paid time off and employee discounts.

Qualifications

• At least 18 years old.
• Legally authorized to work in the US.
• 1 year of customer service, office, or administrative experience preferred.

Responsibilities

• Greet customers and provide exceptional service.
• Assist with processing sales orders accurately.
• Manage customer accounts and credit applications.
• Follow cash handling procedures and process payments.
• Resolve customer inquiries professionally.
• Support management with operational audits.
• Maintain accurate records and prepare reports.
• Collaborate with the sales team for seamless operations.
• Utilize various technology tools effectively.

Skills

Customer service experience

Administrative support skills

Proficient in Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Retail management software

Point-of-sale systems

Job description

Ashley Furniture Industries is seeking a Customer Service Representative in Naperville, IL. This role is essential for delivering exceptional customer service as the first point of contact for all customers, assisting with various office functions and ensuring a positive customer experience. Candidates should have at least a high school diploma, be legally authorized to work in the US, and possess customer service or administrative experience.

The position offers an hourly wage of $16-$19, along with comprehensive benefits including health, dental, and vision insurance, as well as paid time off and employee discounts.