Customer Service Specialist — Fast-Paced Call Center

Delco Foods; Mebane (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company contribution

Paid time off

Paid holidays

Voluntary benefits

Job summary

Ferraro Foods is seeking a detail-oriented Customer Service Representative (Call Center) in North Carolina, Mebane. The role handles a high volume of inbound calls, processes orders, and resolves customer inquiries to ensure accuracy and efficiency.

You will coordinate with Sales, Operations, and other departments, maintaining records and delivering timely service in a fast-paced environment. Benefits include medical, dental, vision, 401(k), PTO, and holidays.

Qualifications

• 2+ years of customer service experience, preferably in a call center, contact center, or high-volume phone-based environment.
• Experience handling a high volume of inbound customer calls.
• Strong data entry skills with the ability to process customer orders accurately.
• Ability to multitask between phone calls, computer systems, and customer requests.
• Excellent verbal communication, active listening, and problem-solving skills.
• Strong attention to detail, organizational skills, and time management.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience with order entry systems, customer account management, or foodservice distribution is a plus.

Responsibilities

• Handle a high volume of inbound customer calls in a fast-paced call center environment.
• Enter and process customer orders accurately and efficiently.
• Assist customers with questions regarding products, pricing, orders, deliveries, and account information.
• Research and resolve customer concerns, including order discrepancies, billing questions, and service issues.
• Coordinate with Sales, Operations, Transportation, and other internal departments to address customer needs.
• Follow up with customers regarding pending orders, requests, and unresolved issues.
• Process credits, returns, billing adjustments, and related documentation as needed.
• Maintain accurate customer records and order information in company systems.
• Manage multiple customer requests while providing professional and timely service.

Skills

Inbound calls

Data entry

Multitasking

Verbal communication

Active listening

Problem solving

Attention to detail

Organizational skills

Time management

MS Office

Tools

Order entry systems

Job description

Ferraro Foods is seeking a detail-oriented Customer Service Representative (Call Center) in North Carolina, Mebane. The role handles a high volume of inbound calls, processes orders, and resolves customer inquiries to ensure accuracy and efficiency.

You will coordinate with Sales, Operations, and other departments, maintaining records and delivering timely service in a fast-paced environment. Benefits include medical, dental, vision, 401(k), PTO, and holidays.