Customer Service Specialist - Fast, Solution-Driven Support

Waste Pro; Concord (NC); Vor Ort; USD 32.000 - 44.000; Vollzeit

Zusammenfassung

Waste Pro in Concord, NC is seeking a Customer Service Representative to receive and process calls, serve as the end-to-end contact for customers, and resolve issues. You will collaborate with a team to meet call center objectives and elevate the customer service function.

Key duties include answering inbound calls, assisting commercial and residential customers, providing quotes, and establishing accounts with pricing and billing details.

Qualifikationen

• Ability to handle a heavy volume of calls professionally.
• Excellent verbal, written and analytical skills.
• Proficient in MS Office and strong typing.
• Ability to multitask.
• Resilient under pressure and respectful.
• Ability to identify and resolve problems promptly.
• Ability to prioritize and plan work activities.
• Team-oriented with collaboration.

Aufgaben

• Answer incoming calls.
• Assist commercial and residential customers in resolving issues.
• Provide service quotes for new customers.
• Establish customer accounts with pricing and billing details.
• Provide customer retention by offering alternatives to cancellation requests.
• Use Tower system to gather information and update records.
• Cross-train with Operations, Sales and Billing.
• Strive to meet call center productivity, quality and timeliness goals.

Kenntnisse

Heavy call volume management

Verbal communication

Written communication

MS Office

Typing speed

Multitasking

Customer service

Problem solving

Team collaboration

Tools

Tower system

Jobbeschreibung

Waste Pro in Concord, NC is seeking a Customer Service Representative to receive and process calls, serve as the end-to-end contact for customers, and resolve issues. You will collaborate with a team to meet call center objectives and elevate the customer service function.

Key duties include answering inbound calls, assisting commercial and residential customers, providing quotes, and establishing accounts with pricing and billing details.