Customer Service Representative (Call Center)

Delco Foods; Mebane (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company contribution

Paid time off

Paid holidays

Voluntary benefits

Job summary

Ferraro Foods is seeking a detail-oriented Customer Service Representative (Call Center) in North Carolina, Mebane. The role handles a high volume of inbound calls, processes orders, and resolves customer inquiries to ensure accuracy and efficiency.

You will coordinate with Sales, Operations, and other departments, maintaining records and delivering timely service in a fast-paced environment. Benefits include medical, dental, vision, 401(k), PTO, and holidays.

Qualifications

• 2+ years of customer service experience, preferably in a call center, contact center, or high-volume phone-based environment.
• Experience handling a high volume of inbound customer calls.
• Strong data entry skills with the ability to process customer orders accurately.
• Ability to multitask between phone calls, computer systems, and customer requests.
• Excellent verbal communication, active listening, and problem-solving skills.
• Strong attention to detail, organizational skills, and time management.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience with order entry systems, customer account management, or foodservice distribution is a plus.

Responsibilities

• Handle a high volume of inbound customer calls in a fast-paced call center environment.
• Enter and process customer orders accurately and efficiently.
• Assist customers with questions regarding products, pricing, orders, deliveries, and account information.
• Research and resolve customer concerns, including order discrepancies, billing questions, and service issues.
• Coordinate with Sales, Operations, Transportation, and other internal departments to address customer needs.
• Follow up with customers regarding pending orders, requests, and unresolved issues.
• Process credits, returns, billing adjustments, and related documentation as needed.
• Maintain accurate customer records and order information in company systems.
• Manage multiple customer requests while providing professional and timely service.

Skills

Inbound calls

Data entry

Multitasking

Verbal communication

Active listening

Problem solving

Attention to detail

Organizational skills

Time management

MS Office

Tools

Order entry systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative (Call Center)

Full Time Clerical North Carolina, Mebane, NC, US

2 days ago Requisition ID: 1884

Salary Range: $16.50 To $18.00 Hourly

At Ferraro Foods, our Customer Service team is the connection between our customers, sales teams, and operations, ensuring every order is accurate and every customer receives exceptional service.

We are looking for a detail-oriented, customer-focused Customer Service Representative to join our fast-paced, high-volume call center environment. This role involves handling incoming customer calls, processing orders, answering inquiries, and resolving customer concerns while maintaining accuracy and efficiency.

What You'll Bring to the Table

• Handle a high volume of inbound customer calls in a fast-paced customer service environment
• Enter and process customer orders accurately and efficiently
• Assist customers with questions regarding products, pricing, orders, deliveries, and account information
• Research and resolve customer concerns, including order discrepancies, billing questions, and service issues
• Coordinate with Sales, Operations, Transportation, and other internal departments to address customer needs
• Follow up with customers regarding pending orders, requests, and unresolved issues
• Process credits, returns, billing adjustments, and related documentation as needed
• Maintain accurate customer records and order information in company systems
• Manage multiple customer requests while providing professional and timely service

The Ingredients for Success

• 2+ years of customer service experience, preferably in a call center, contact center, or high-volume phone-based customer service environment
• Experience handling a high volume of inbound customer calls
• Strong data entry skills with the ability to process customer orders accurately
• Ability to multitask between phone calls, computer systems, and customer requests
• Excellent verbal communication, active listening, and problem-solving skills
• Strong attention to detail, organizational skills, and time management
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Experience with order entry systems, customer account management, or foodservice distribution is a plus

Why You'll Love Working Here

• Be part of a team that plays an essential role in supporting our customers and daily operations
• Work closely with Sales, Operations, and other departments
• Enjoy a fast-paced, team-oriented work environment
• Opportunity to grow within customer service and operations
• Be part of a company serving customers throughout the food industry

The Details

Schedule: Monday–Friday | Rotating Sundays | 8:30 AM–5:30 PM

Compensation:$16.50–$18.00 per hour, commensurate with experience

Benefits: Medical, dental, vision, 401(k) with company contribution, paid time off, paid holidays, and additional voluntary benefit offerings.

Ferraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.