Customer Support Associate — Fast-Paced Problem-Solver

Harvest Events; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Harvest Events in Charlotte, North Carolina, is seeking a Customer Service Assistant to support daily operations, assist customers, and ensure a smooth, professional experience. This role emphasizes strong communication, attention to detail, and a proactive approach to problem-solving.

You will handle inquiries, process orders and returns, and maintain organized records while collaborating with team members to deliver exceptional service.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and manage time effectively.
• Fast-paced and customer-focused setting.
• Basic computer skills and familiarity with common office software.

Responsibilities

• Provide accurate information about products, services, and company policies.
• Process orders, returns, and exchanges efficiently.
• Handle customer concerns or complaints professionally and elevate issues when necessary.
• Maintain organized records of customer interactions and transactions.
• Support team operations and assist other departments when needed.
• Contribute to maintaining a welcoming and professional environment.

Skills

Interpersonal communication

Time management

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Job description

Harvest Events in Charlotte, North Carolina, is seeking a Customer Service Assistant to support daily operations, assist customers, and ensure a smooth, professional experience. This role emphasizes strong communication, attention to detail, and a proactive approach to problem-solving.

You will handle inquiries, process orders and returns, and maintain organized records while collaborating with team members to deliver exceptional service.