Customer Service Specialist - Fast-Paced Auto Center

Caliber; Wake Forest (NC); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision from dayone

Weekly pay + overtime

Paid vacation & holidays

Career growth opportunities

Production shop experience

Résumé du poste

Caliber Collision is seeking a Customer Service Representative at our Wake Forest center to greet customers and provide outstanding service while coordinating rental car services and insurance-related authorizations. You will help manage workload, answer questions, and support billing and load level processes to keep operations running smoothly.

We offer benefits from day one, weekly pay with overtime eligibility, paid vacations and holidays, and clear opportunities for career growth within a

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong communication skills (verbal and written).
• Proficient with Microsoft Office and multiple software systems.
• Able to manage competing priorities in a fast-paced setting.

Responsabilités

• Greet and assist internal and external customers with extraordinary service.
• Monitor center workload and advise load level requests when necessary.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Assist with billing and insurance authorizations and processes as needed.
• Maintain knowledge of partner requirements and procedures.

Connaissances

Effective verbal and written comms

Microsoft Office Suite

Navigate multiple software systems

Prioritization in fast-paced env

Customer-focused service

Description du poste

Caliber Collision is seeking a Customer Service Representative at our Wake Forest center to greet customers and provide outstanding service while coordinating rental car services and insurance-related authorizations. You will help manage workload, answer questions, and support billing and load level processes to keep operations running smoothly.

We offer benefits from day one, weekly pay with overtime eligibility, paid vacations and holidays, and clear opportunities for career growth within a