Auto Collision Customer Experience Specialist

calibercollision; Wake Forest (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Weekly pay

Overtime eligibility

Vacation & holidays

Career growth

Job summary

Caliber Collision Wakefield is seeking a Customer Service Representative to greet customers and provide extraordinary service in a fast-paced center. You will manage daily interactions with internal and external clients and support a smooth workflow.

You will monitor work volume, coordinate Rental Car providers, and apply insurance partner requirements for authorizations, billing and load levels to ensure a one-stop service experience.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, including MS Office.
• Ability to manage competing priorities in a fast-paced setting.

Responsibilities

• Greet customers and provide extraordinary service to internal and external customers.
• Monitor center work volume and request load-level adjustments as needed.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Understand insurance partner requirements for authorizations, billing and load level processes.

Skills

Customer service

Verbal & written communication

Prioritization

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision Wakefield is seeking a Customer Service Representative to greet customers and provide extraordinary service in a fast-paced center. You will manage daily interactions with internal and external clients and support a smooth workflow.

You will monitor work volume, coordinate Rental Car providers, and apply insurance partner requirements for authorizations, billing and load levels to ensure a one-stop service experience.