Customer Care Specialist — Auto Collision Center

Talentify; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Weekly pay

Paid vacation

Career growth

Equal opportunity employer

Job summary

Caliber Collision in Cary, NC seeks a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car arrangements and insurance-related requests. You will monitor center workload and help maintain smooth daily operations.

You will use multiple software systems, including Microsoft Office, to answer questions, process billing, and support our partners. The role emphasizes teamwork, adaptability in a fast-paced environment, and a path for career

Qualifications

• 1+ years of experience in a customer facing environment.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and load levels at the center.
• Coordinate Rental Car and tow/insurance-related processes to provide one-stop service.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal & written communication

MS Office

Prioritization

Customer service

Teamwork

Tools

Microsoft Office

Job description

Caliber Collision in Cary, NC seeks a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car arrangements and insurance-related requests. You will monitor center workload and help maintain smooth daily operations.

You will use multiple software systems, including Microsoft Office, to answer questions, process billing, and support our partners. The role emphasizes teamwork, adaptability in a fast-paced environment, and a path for career