Customer Care Specialist - Auto Collision & Rentals

Talentify; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Weekly pay

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is hiring a Customer Service Representative to greet customers and deliver exceptional service. You will monitor center workload and coordinate with Rental Car/Tow partners to provide one-stop service while remaining knowledgeable about insurance authorizations and billing processes.

Ideal candidates have 1+ year of customer-facing experience, strong communication, and the ability to navigate multiple software systems.

Qualifications

• 1+ years of experience in a customer facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems and stay organized.

Responsibilities

• Greet and assist internal and external customers with professionalism.
• Monitor center work volume and help balance loads as needed.
• Coordinate Rental Car/Tow collaborations to provide seamless service.
• Assist with insurance partner requirements related to authorizations, billing, and loads.

Skills

Verbal communication

Written communication

MS Office

Multi-tasking

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative to greet customers and deliver exceptional service. You will monitor center workload and coordinate with Rental Car/Tow partners to provide one-stop service while remaining knowledgeable about insurance authorizations and billing processes.

Ideal candidates have 1+ year of customer-facing experience, strong communication, and the ability to navigate multiple software systems.