Customer Experience Specialist – Auto Collision Center

Caliber Collision; Wakefield (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, & vision

Weekly pay + overtime

Paid Vacation & Holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Wakefield, MA is hiring a Customer Service Representative to greet customers and provide exceptional service while coordinating Rental Car/Tow services and understanding insurance partner requirements.

The role emphasizes handling multiple systems with Microsoft Office, adapting to a fast-paced shop environment, and collaborating with team members to ensure a smooth customer experience.

Qualifications

• 1+ years of experience in a customer facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems and adapt to a fast-paced environment.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor work volume and advise load level adjustments as needed.
• Coordinate Rental Car/Tow companies to deliver one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load levels.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Collaboration

Tools

Microsoft Office

Job description

Caliber Collision in Wakefield, MA is hiring a Customer Service Representative to greet customers and provide exceptional service while coordinating Rental Car/Tow services and understanding insurance partner requirements.

The role emphasizes handling multiple systems with Microsoft Office, adapting to a fast-paced shop environment, and collaborating with team members to ensure a smooth customer experience.