Customer Experience Specialist - Auto Collision Center

Caliber Collision; Wake Forest (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits from day one

Weekly pay & overtime eligibility

Paid vacation & holidays

Career growth opportunities

Hands-on experience at a production/ca

Job summary

Caliber Collision's Wake Forest, NC service center is hiring a Customer Service Representative to greet customers and provide extraordinary service, coordinate rental car providers, and support load-level planning while maintaining knowledge of insurance partner requirements.

Ideal candidates have at least 1 year in a customer-facing role, strong communication, and the ability to navigate several software systems in a fast-paced environment; join a company that promotes from within and offers

Qualifications

• 1+ years in a customer-facing environment.
• Strong verbal and written communication.
• Ability to navigate multiple software systems.

Responsibilities

• Greet customers and provide extraordinary service to both internal and external customers.
• Monitor work volume and assist with load level requests as needed.
• Coordinate Rental Car/Tow providers to deliver one-stop service.
• Understand and apply insurance partner requirements for authorizations, billing and load level processes.

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Collaborative team player

Job description

Caliber Collision's Wake Forest, NC service center is hiring a Customer Service Representative to greet customers and provide extraordinary service, coordinate rental car providers, and support load-level planning while maintaining knowledge of insurance partner requirements.

Ideal candidates have at least 1 year in a customer-facing role, strong communication, and the ability to navigate several software systems in a fast-paced environment; join a company that promotes from within and offers