Customer Service Specialist — Fast-Paced Auto Center

Caliber Holdings LLC; National City (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision from day one

Overtime pay

Paid vacation & holidays

Career growth

Weekly pay

Job summary

Caliber Collision has an immediate opening for a Customer Service Representative at the National City service center. You will greet customers, manage workloads, and coordinate rental car partners while understanding insurance authorizations and billing requirements.

Qualified candidates have at least 1 year in a customer-facing role and strong communication skills. Caliber offers weekly pay, benefits from day one, and opportunities for career growth in a production shop.

Qualifications

• 1+ year experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and multiple software systems.
• Ability to handle competing priorities in a fast-paced setting.
• Provide personable, friendly customer service to internal and external customers.

Responsibilities

• Greet customers and deliver extraordinary customer service.
• Monitor center work volume and advise load level requests as needed.
• Coordinate Rental Car/Tow companies to offer one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.
• Support a collaborative team environment to ensure smooth operations.

Skills

Verbal communication

Written communication

MS Office

Multitasking

Customer service

Team collaboration

Tools

Microsoft Office

Job description

Caliber Collision has an immediate opening for a Customer Service Representative at the National City service center. You will greet customers, manage workloads, and coordinate rental car partners while understanding insurance authorizations and billing requirements.

Qualified candidates have at least 1 year in a customer-facing role and strong communication skills. Caliber offers weekly pay, benefits from day one, and opportunities for career growth in a production shop.