Customer Experience Specialist – Auto Collision Center

Caliber; National City (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Caliber National City is seeking a Customer Service Representative to greet customers and provide outstanding service while coordinating with Rental Car/Tow partners and internal teams to ensure smooth operations. The role supports load level planning and knowledge of insurance partner requirements for authorizations and billing.

The position offers $18–$20 per hour, with weekly pay, overtime eligibility, and benefits from day one.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems.
• Ability to work in a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.

Responsibilities

• Greet and assist customers with extraordinary service.
• Monitor work volume and support load level requests when needed.
• Coordinate Rental Car/Tow services to provide one-stop service.
• Understand insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal communication

Written communication

Multi-software navigation

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber National City is seeking a Customer Service Representative to greet customers and provide outstanding service while coordinating with Rental Car/Tow partners and internal teams to ensure smooth operations. The role supports load level planning and knowledge of insurance partner requirements for authorizations and billing.

The position offers $18–$20 per hour, with weekly pay, overtime eligibility, and benefits from day one.