Auto Center Customer Experience Specialist

Caliber Collision; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits from day one

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision has an immediate job opening for a Customer Service Representative to greet customers and provide extraordinary service while coordinating Rental Car and insurance-related tasks at our Center City South service center.

The position emphasizes handling multiple priorities in a fast-paced shop, uses software such as Microsoft Office, and requires a collaborative approach; Caliber offers weekly pay with overtime, benefits from day one, paid vacation and holidays, and opportunities

Qualifications

• 1+ year of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment with competing priorities.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor work volume and assist with load level requests.
• Coordinate Rental Car and insurance-related tasks for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Verbal communication

Written communication

Customer service

Collaborative work

Tools

Microsoft Office Suite

Job description

Caliber Collision has an immediate job opening for a Customer Service Representative to greet customers and provide extraordinary service while coordinating Rental Car and insurance-related tasks at our Center City South service center.

The position emphasizes handling multiple priorities in a fast-paced shop, uses software such as Microsoft Office, and requires a collaborative approach; Caliber offers weekly pay with overtime, benefits from day one, paid vacation and holidays, and opportunities