Customer Experience Specialist - Auto Collision & Rentals

calibercollision; National City (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits from day one

Dental and vision from day one

Weekly pay with overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision National City is seeking a Customer Service Representative to greet customers, monitor center workload, and coordinate Rental Car and insurance partner requirements to deliver one-stop service.

Strong verbal and written communication, the ability to juggle multiple software systems (including Microsoft Office), and a collaborative mindset are essential in this fast-paced, production-focused environment. Caliber offers growth opportunities and a pathway to a long-term career.

Qualifications

• 1+ year of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office.
• Ability to handle competing priorities in a fast-paced environment.
• Personable, friendly customer service and collaborative teamwork.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor center workload and advise on load level requests when needed.
• Coordinate Rental Car and Insurance partner requirements for authorizations and billing.
• Maintain knowledge of insurance partner requirements and load level processes.
• Support a one-stop service experience for internal and external customers.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Caliber Collision National City is seeking a Customer Service Representative to greet customers, monitor center workload, and coordinate Rental Car and insurance partner requirements to deliver one-stop service.

Strong verbal and written communication, the ability to juggle multiple software systems (including Microsoft Office), and a collaborative mindset are essential in this fast-paced, production-focused environment. Caliber offers growth opportunities and a pathway to a long-term career.