Customer Experience Specialist - Auto Collision Center

Caliber Collision; Pensacola (FL); Presencial; USD 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision

Overtime pay

Vacation & Holidays

Resumo da oferta

Caliber Collision is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating load levels and rental car providers. Knowledge of insurance authorizations, billing, and load level processes is preferred.

Ideal candidates will have 1+ year in a customer-facing role, strong verbal and written communication, and the ability to navigate multiple software systems, including MS Office.

Qualificações

• 1+ year experience in a customer-facing role.
• Strong verbal and written communication.
• Ability to navigate multiple software systems, including MS Office.

Responsabilidades

• Greet customers and provide outstanding service to internal and external clients.
• Monitor center work volume and advise load level adjustments as needed.
• Coordinate rental car/tow companies to offer one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.

Conhecimentos

Customer service

Verbal communication

Written communication

MS Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Caliber Collision is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating load levels and rental car providers. Knowledge of insurance authorizations, billing, and load level processes is preferred.

Ideal candidates will have 1+ year in a customer-facing role, strong verbal and written communication, and the ability to navigate multiple software systems, including MS Office.