Customer Experience Specialist – Auto Service Center

calibercollision; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Weekly Pay & Overtime

Paid Vacation

Career Growth

Team Environment

Job summary

Caliber Collision is hiring a Customer Service Representative to greet customers and deliver outstanding service. The role includes monitoring center workload, coordinating rental car/tow services, and handling insurance-related authorizations and billing with partner requirements.

The position requires strong communication, multitasking, and a collaborative approach to support internal and external customers in a production shop setting.

Qualifications

• 1+ years in a customer-facing role.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office applications.
• Ability to manage multiple tasks in a fast-paced environment.
• Friendly, professional demeanor.

Responsibilities

• Greet and provide extraordinary customer service to internal and external customers.
• Monitor work volume and suggest load level adjustments.
• Coordinate Rental Car/Tow companies for one-stop customer service.
• Understand and apply insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Customer service

Verbal & written communication

MS Office proficiency

Multi-tasking

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative to greet customers and deliver outstanding service. The role includes monitoring center workload, coordinating rental car/tow services, and handling insurance-related authorizations and billing with partner requirements.

The position requires strong communication, multitasking, and a collaborative approach to support internal and external customers in a production shop setting.