Customer Experience Specialist — Fast-Paced Auto Service Center

Caliber Collision; Schertz (TX); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, dental and vision (day one)

Industry Comparable Pay - weekly pay &

Paid Vacation & Holidays

Career growth opportunities

Hands-on experience in a production/oc

Job summary

Caliber Collision in San Antonio – Garden Ridge is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating daily shop flow and rental car arrangements.

You will work with insurance partners on authorizations and billing, manage competing priorities in a fast-paced production environment, and support teammates to restore customers’ rhythms.

Qualifications

• 1+ year of experience in a customer-facing role.
• Strong communication skills, both written and spoken.
• Ability to navigate multiple software systems and workflows.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor work volume and assist with load balancing.
• Coordinate Rental Car/Tow services for one-stop support.
• Maintain knowledge of insurance partner requirements for authorizations and billing.
• Assist internal and external customers with requests.

Skills

Customer Service

Verbal Communication

Written Communication

Multi-tasking

Team Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in San Antonio – Garden Ridge is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating daily shop flow and rental car arrangements.

You will work with insurance partners on authorizations and billing, manage competing priorities in a fast-paced production environment, and support teammates to restore customers’ rhythms.