Customer Service Representative

Caliber; National City (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Caliber National City is seeking a Customer Service Representative to greet customers and provide outstanding service while coordinating with Rental Car/Tow partners and internal teams to ensure smooth operations. The role supports load level planning and knowledge of insurance partner requirements for authorizations and billing.

The position offers $18–$20 per hour, with weekly pay, overtime eligibility, and benefits from day one.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems.
• Ability to work in a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.

Responsibilities

• Greet and assist customers with extraordinary service.
• Monitor work volume and support load level requests when needed.
• Coordinate Rental Car/Tow services to provide one-stop service.
• Understand insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal communication

Written communication

Multi-software navigation

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Service Center

National City

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:

• $18-$20 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life - You’ll gain hands‑on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.