Customer Service Specialist – CRM & Multi-Channel Support | PTO

Logfret; Oklahoma City (OK); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance programs

Monthly Bonus

Life Insurance

Job summary

A freight forwarding company in Oklahoma City seeks an experienced Customer Service Rep. to manage customer service activities, assist in daily operations, and ensure exceptional service. The ideal candidate will possess strong communication skills, proficiency in Microsoft Office, especially Word and Excel, along with CRM experience. Responsibilities include managing phone calls, customer accounts, and administrative tasks. This role offers a competitive hourly wage, benefits like paid time off and insurance programs, and a monthly bonus.

Qualifications

• 1 year of proven customer service experience.
• Ability to multi-task efficiently and meet deadlines.
• Capability to work independently and in a team environment.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and direct incoming phone calls.
• Assist with granting site access and updating client information.
• Use various systems and support tools efficiently.
• Keep track of customer accounts and ensure updates are made.

Skills

Strong communication skills

Friendly telephone manner

IT skills (Microsoft Word, Excel)

CRM database experience

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A freight forwarding company in Oklahoma City seeks an experienced Customer Service Rep. to manage customer service activities, assist in daily operations, and ensure exceptional service. The ideal candidate will possess strong communication skills, proficiency in Microsoft Office, especially Word and Excel, along with CRM experience. Responsibilities include managing phone calls, customer accounts, and administrative tasks. This role offers a competitive hourly wage, benefits like paid time off and insurance programs, and a monthly bonus.