Account & Order Support Specialist

CFS Brands; Oklahoma City (OK); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

CFS Brands is hiring a Customer Service Representative at our Oklahoma City location to manage existing accounts and improve the customer experience. The role emphasizes responding to inquiries, resolving issues, and supporting order placement while aligning with sales growth goals.

Ideal candidates have 2–4 years of experience, strong Excel/Word skills, and excellent communication. We value teamwork, organization, and the ability to work under deadlines in a fast-paced environment.

Formación

• 2–4 years of relevant work experience.
• Strong Microsoft Office skills including Excel and Word.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• Strong planning, attention to detail with organizational and follow up skills.
• Ability to prioritize work tasks and manage time effectively.
• Ability to work well as part of a team.
• Ability to complete paperwork requirements accurately and consistently.
• Sense of urgency and self-motivation; ability to work independently.
• Ability to work under pressure and meet deadlines.

Responsabilidades

• Respond to incoming calls, emails, and other inquiries from customers.
• Handle complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution.
• Identify and assess customer needs to achieve satisfaction.
• Go the extra mile to engage customers.
• Assist with the placement of orders, ensuring accurate data entry.
• Provide direction and support to team leaders, managers, and directors to meet targets.
• Identify potential problems in operations and recommend better strategies for customer service.

Conocimientos

Customer service

Communication

Interpersonal skills

Microsoft Office

Excel

Word

Time management

Teamwork

Documentation

Herramientas

Microsoft Office

Excel

Word

Descripción del empleo

CFS Brands is hiring a Customer Service Representative at our Oklahoma City location to manage existing accounts and improve the customer experience. The role emphasizes responding to inquiries, resolving issues, and supporting order placement while aligning with sales growth goals.

Ideal candidates have 2–4 years of experience, strong Excel/Word skills, and excellent communication. We value teamwork, organization, and the ability to work under deadlines in a fast-paced environment.