Customer Service Rep, Warehouse - PTO & Monthly Bonus

Logfret; Boston (MA); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Life Insurance

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance

Monthly Bonus

Job summary

An international freight forwarding company is seeking an experienced Customer Service Rep to provide exceptional service and manage communications. The ideal candidate has strong customer service skills, proficiency in Microsoft Office, and experience with CRM systems. This role involves answering customer queries, managing calls, and tracking accounts. With a pay rate of $30.50 per hour, the role includes benefits like PTO and health insurance, making it a great opportunity for team players committed to customer satisfaction.

Qualifications

• 1+ years of proven customer service experience required.
• Ability to communicate professionally required.
• Must be detail-oriented and able to meet deadlines.

Responsibilities

• Provide exceptional customer service.
• Manage switchboard and direct incoming calls.
• Assist with granting site access and updating credentials.
• Keep track of customer accounts with updates.
• Ensure thorough follow-ups to customer interactions.

Skills

Customer service skills

Strong communication skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

CRM database experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

An international freight forwarding company is seeking an experienced Customer Service Rep to provide exceptional service and manage communications. The ideal candidate has strong customer service skills, proficiency in Microsoft Office, and experience with CRM systems. This role involves answering customer queries, managing calls, and tracking accounts. With a pay rate of $30.50 per hour, the role includes benefits like PTO and health insurance, making it a great opportunity for team players committed to customer satisfaction.