Customer Service Specialist – CRM & Multi-Channel Support | PTO

Logfret; Las Vegas (NV); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Life Insurance

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance programs

Monthly Bonus

Job summary

A freight forwarding company located in Las Vegas is seeking an experienced Customer Service Representative. The ideal candidate will possess strong communication skills and a friendly, professional telephone manner. Responsibilities include managing customer inquiries, updating accounts, and providing exceptional service. A high school diploma and at least one year of customer service experience are required. The position offers a competitive hourly rate, benefits including medical insurance, and paid time off.

Qualifications

• 1 year of proven customer service experience required.
• Ability to multi-task and work independently or in a team.
• Experience in handling customer correspondence effectively.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and direct incoming phone calls.
• Assist with site access and client account updates.
• Document and follow up on customer interactions.

Skills

Strong communication skills

IT skills (Microsoft Word and Excel)

CRM database experience

Professional telephone manner

Education

High school diploma or GED

Tools

Microsoft Office

Job description

A freight forwarding company located in Las Vegas is seeking an experienced Customer Service Representative. The ideal candidate will possess strong communication skills and a friendly, professional telephone manner. Responsibilities include managing customer inquiries, updating accounts, and providing exceptional service. A high school diploma and at least one year of customer service experience are required. The position offers a competitive hourly rate, benefits including medical insurance, and paid time off.