Customer Service Specialist — PTO, 401(k) & Monthly Bonus

Logfret; Houston (TX); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance

Monthly Bonus

Life Insurance

Job summary

A leading freight forwarding company based in Houston is seeking a Customer Service Representative. The ideal candidate should possess strong communication skills and a proficient understanding of Microsoft Word and Excel, with CRM knowledge preferred. Responsibilities include managing phone calls, providing customer support, and ensuring customer satisfaction. This role offers an hourly rate of $30.50, including benefits such as PTO and a monthly bonus.

Qualifications

• 1 year of proven customer service experience.
• Ability to work independently and in a team environment.
• Ability to multitask and meet deadlines.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and direct incoming phone calls.
• Use various systems and support tools efficiently.

Skills

Customer service skills

Communication skills

IT skills (Microsoft Word, Excel)

CRM database experience

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A leading freight forwarding company based in Houston is seeking a Customer Service Representative. The ideal candidate should possess strong communication skills and a proficient understanding of Microsoft Word and Excel, with CRM knowledge preferred. Responsibilities include managing phone calls, providing customer support, and ensuring customer satisfaction. This role offers an hourly rate of $30.50, including benefits such as PTO and a monthly bonus.