Customer Service Administrator - CRM & Admin Support

Logfret; El Paso (TX); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance programs

Monthly Bonus

Job summary

A freight forwarding company in El Paso is seeking an experienced Customer Service Administrator to enhance customer satisfaction. Responsibilities include providing exceptional service, managing phone calls, maintaining customer accounts, and performing various administrative tasks. Ideal candidates possess strong communication skills, proficiency in Microsoft Office, and at least one year of customer service experience. The role offers $30.50 per hour, paid time off, and various insurance programs.

Qualifications

• Must have 1 year of proven customer service experience.
• Ability to work independently and in a team environment.
• Ability to successfully multi-task and meet deadlines.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer or direct incoming phone calls.
• Assist with granting site access and updating usernames and passwords for clients.
• Keep track of customer accounts and make updates with new account information as necessary.
• Provide thorough follow-ups to customer interactions.

Skills

Customer service skills

Strong communication skills

IT skills specifically with Microsoft Word and Excel

CRM database experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

A freight forwarding company in El Paso is seeking an experienced Customer Service Administrator to enhance customer satisfaction. Responsibilities include providing exceptional service, managing phone calls, maintaining customer accounts, and performing various administrative tasks. Ideal candidates possess strong communication skills, proficiency in Microsoft Office, and at least one year of customer service experience. The role offers $30.50 per hour, paid time off, and various insurance programs.