Customer Experience Specialist (Support & PTO Benefits)

Logfret; Los Angeles (CA); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance programs

Monthly Bonus

Job summary

A freight forwarding company is seeking an experienced Customer Service Operator in Los Angeles, California. The ideal candidate will have strong communication skills and the ability to manage customer queries professionally. Responsibilities include providing exceptional customer service, managing calls, and ensuring customer satisfaction. This role offers a pay rate of $30.50 per hour, and several benefits including a 401(k), Life Insurance, and Paid Time Off (PTO).

Qualifications

• Must have 1 year of proven customer service experience.
• Ability to multi-task and meet deadlines.
• Ability to work independently and in a team environment.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer or direct incoming phone calls.
• Assist with granting site access and updating usernames and passwords.

Skills

Strong communication skills

Friendly telephone manner

IT skills with Microsoft Word and Excel

CRM database experience

Education

High school diploma or GED

Job description

A freight forwarding company is seeking an experienced Customer Service Operator in Los Angeles, California. The ideal candidate will have strong communication skills and the ability to manage customer queries professionally. Responsibilities include providing exceptional customer service, managing calls, and ensuring customer satisfaction. This role offers a pay rate of $30.50 per hour, and several benefits including a 401(k), Life Insurance, and Paid Time Off (PTO).