Customer Service Specialist — Growth, Training & Perks

CCF Family of Brands; Cincinnati (OH); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid on‑the‑job training

Learning management system

Cross brand opportunities

Job summary

CheckSmart in Cincinnati, OH is seeking an entry-level Customer Service Representative to help customers access financial solutions and deliver in-store experiences. You will process transactions, build relationships, and participate in on-site and community events while receiving hands-on training and development for long-term growth.

The role offers 40 hours per week, a clear path for advancement across the brand family, and a comprehensive benefits package designed to support you and your

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service

Verbal & written communication

Data entry

POS system proficiency

Attention to detail

Teamwork

18+ years old

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Cincinnati, OH is seeking an entry-level Customer Service Representative to help customers access financial solutions and deliver in-store experiences. You will process transactions, build relationships, and participate in on-site and community events while receiving hands-on training and development for long-term growth.

The role offers 40 hours per week, a clear path for advancement across the brand family, and a comprehensive benefits package designed to support you and your