Customer Service & Payments Specialist

CCF Family of Brands; Euclid (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand training

Educational reimbursement program

Medical insurance options

401(k) and Roth 401(k) with company-ḿ

Job summary

Community Choice Financial Family of Brands seeks a Customer Service Representative (CSR) for CheckSmart in Euclid, OH. The role focuses on helping customers access financial solutions, processing transactions, and delivering in-store experiences.

This entry-level position includes hands-on training, coaching, and development as the company invests in long-term success. It supports growth across eleven brands nationwide.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills with customers and colleagues.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Participate in on-site activities and events to promote services.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.

Skills

Customer service

Communication

Data entry

Cash handling

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands seeks a Customer Service Representative (CSR) for CheckSmart in Euclid, OH. The role focuses on helping customers access financial solutions, processing transactions, and delivering in-store experiences.

This entry-level position includes hands-on training, coaching, and development as the company invests in long-term success. It supports growth across eleven brands nationwide.