Customer Service Specialist - Career Growth & Impact

Orkin; Michigan; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Job summary

Orkin in Michigan is seeking a Customer Service Specialist to deliver industry-leading service and support our customers with a responsive, accuracy-focused mindset.

You will handle inbound calls, schedule visits, optimize routes, and maintain customer data with care, empathy, and integrity. No industry experience is required; Orkin provides award-winning training, competitive pay, and a comprehensive benefits package to grow your career.

Qualifications

• Experience in customer service or sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule technicians to minimize drive time and optimize routes.
• Identify customer needs through listening and questioning.
• Maintain accurate customer information and call details in the database.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and protect customer privacy.

Skills

Customer service

Sales

Attention to detail

Time management

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin in Michigan is seeking a Customer Service Specialist to deliver industry-leading service and support our customers with a responsive, accuracy-focused mindset.

You will handle inbound calls, schedule visits, optimize routes, and maintain customer data with care, empathy, and integrity. No industry experience is required; Orkin provides award-winning training, competitive pay, and a comprehensive benefits package to grow your career.