Client Experience Specialist - Service & Scheduling

Rollins, Inc.; New Hudson (MI); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company match

Paid vacation and holidays

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist to join our team in Michigan. You will handle incoming requests, schedule service visits, and help optimize routes for efficiency while upholding service excellence.

With strong attention to detail and communication, you will support customers and collaborate with technicians to deliver industry-leading pest control service. This role offers full benefits, training, and career growth opportunities.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritise tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based & Web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate their needs.
• Maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and safeguarding privacy.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM software

Windows/Web-based systems

Job description

Orkin is seeking a Customer Service Specialist to join our team in Michigan. You will handle incoming requests, schedule service visits, and help optimize routes for efficiency while upholding service excellence.

With strong attention to detail and communication, you will support customers and collaborate with technicians to deliver industry-leading pest control service. This role offers full benefits, training, and career growth opportunities.